Refund Policy

Last updated: 17 October 2026

This policy explains refunds for Hushbench Pro and Team. It is part of our End User License Agreement and Terms of Service. "We", "us" and "our" means SweBYS, Oman.

Nothing in this policy limits any refund or cancellation rights you have under the law of the country where you live.

1. Free tier

The Free tier costs nothing, so there is nothing to refund.

2. Subscriptions bought online

Online purchases are made through Paddle, which acts as Merchant of Record. Refunds for these purchases are processed by Paddle, back to the original payment method.

• 14-day refund, no questions asked. You can ask for a full refund within 14 days of any payment: your first purchase or a renewal.
• After 14 days. We do not refund unused time after the 14-day window, unless the law requires it or we stop the service (see section 5).
• How to ask. Email hushbench.support@gmail.com with the email address you bought with and your order number (it is on your Paddle receipt). You can also use the link in your Paddle receipt email.
• Processing time. Once approved, Paddle returns the money to your original payment method. Banks and card issuers usually take 5 to 10 business days to show it.

Consumers in the EU and UK. You have a legal right to withdraw from an online purchase within 14 days. Our 14-day refund gives you at least the same, whether or not you have started using Pro.

What happens to Pro access. A refund also cancels the subscription, so its license stops renewing. You must stop using Pro under the refunded payment and delete license files issued for it. Pro tools stop when the license expires (plus the 7-day grace period described in the EULA), and the app reverts to the Free tier.

Cancelling is different from a refund. Cancelling stops future renewals; it does not by itself refund past payments. See the Terms of Service for how to cancel.

3. Enterprise purchases (purchase order or invoice)

Refunds for enterprise purchases are handled under the terms of your purchase order, quote or invoice. If the Order says nothing about refunds, fees are not refundable once the license file has been delivered, except where we have broken the EULA or the law requires a refund.

If a refund is agreed, you must stop using the refunded license and delete the license file from all devices where it was deployed.

4. Licenses bought directly

Licenses bought directly from us by email and invoice are treated like enterprise purchases (section 3).

5. If we stop offering Pro

If we stop the online service or discontinue a Pro tool your license covers during a paid period, we will refund the unused part of that period, as described in the EULA.

6. When we may refuse a refund

We may refuse a refund outside the 14-day window, or where a license was used in breach of the EULA (for example, shared beyond its seats), except where the law requires a refund.

7. Contact

Email: hushbench.support@gmail.com
Website: https://hushbench.msweelam.dev